FAQ's

Are you able to deliver goods to an overseas destination?

Yes, we can deliver to most areas of the world. Please visit our Delivery Details page for more information (click the 'Free Delivery' message below the menu to the left), or call us on 01780 482231 with your requirements and we will be glad to provide a quotation.

Do you have a catalogue?

Yes, we do have a catalogue which is available to trade users. If you would like to receive a copy please email sales@landmarktrading.co.uk with your name, address, daytime contact number and business name (if applicable).

Do you offer credit accounts?

If you are interested in opening an account with us please email sales@landmarktrading.co.uk with 'credit account application' in the subject line and we will send you the relevant form to complete. If your application is successful, you can also use your credit account online - please ask if you would like this setting up.

Do you offer timed or Saturday delivery?

You can upgrade your order for delivery before 9am, 10am or 12 noon, or delivery on Saturday. Select 'Carriage' at the bottom of the left hand menu, then 'UK Premium Delivery Services' and you can order the required service.

I will be out when you try to deliver. Can my parcel be left somewhere?

On the 'Order Details' screen there is provision for you to enter any delivery instructions, for example to leave the parcel with a neighbour. However, please note that if you request goods to be left on your property (for example in a porch or shed) no signature will be obtained, so this is at your own risk.

I'm looking for an item not listed on your site - can you help?

We have access to a wide range of 'specials' and non stock lines. Please contact us with your enquiry and we will be glad to advise whether we can supply, along with a quotation.

I've forgotten my password!

No problem - just go to the Log In page (see link at top right of screen) and click the 'forgotten your password?' option. Enter your email address when prompted to get an instant password reminder email to your inbox. If your email address has changed since you initially registered, you'll need to create a new account with your new email address, as if you were a new customer.

I've got a new address/phone number, how do I amend my account details?

Log in with your usual email address and password, and then click 'My Account' in the top right hand corner of the screen. This will bring up your account details and you can amend as necessary.

Should I log in or use the guest checkout?

The guest checkout allows you to place your order by just entering your address details and no password is required. No details are stored so if you placed another order you would need to input your details every time. If you log in, you will need to enter your details along with a password of your choice. Your details will then be remembered for next time to save you re-entering your address and contact details each time you place an order.